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REFUND & RETURNS POLICY

Website: https://myfitnessadda.online/
Company Name: Fitness Wala Adda
Jurisdiction: Haryana, India
Last Updated: [Insert Date]

This Refund & Returns Policy (“Policy”) governs the return, replacement, cancellation, and refund of products purchased through Fitness Wala Adda (“Company”, “we”, “our”, “us”) via the website https://myfitnessadda.online/ (“Website”). This Policy applies to all purchases made through the Website including Dry Fruits, Grocery, Achar (Pickle), Nutrition Products, and other consumable goods.

By placing an order on this Website, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy along with the Terms & Conditions. This Policy is framed in accordance with applicable Indian laws including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and other applicable Indian e-commerce regulations.

1. Nature of Products and Return Eligibility

Fitness Wala Adda sells consumable and food-related items including dry fruits, grocery products, achar, and nutrition products. Due to hygiene, safety, and quality concerns, returns are accepted only in limited circumstances.

Returns shall be accepted only under the following conditions:

  • Product received is damaged during transit
  • Wrong product delivered
  • Product received is expired
  • Product packaging is tampered
  • Product missing from order
  • Product quality issue due to manufacturing defect

All return requests are subject to verification and approval by Fitness Wala Adda.

2. Return Request Timeframe

Customers must raise a return or replacement request within 24 hours of delivery. Requests submitted after the allowed timeframe may not be accepted.

To initiate a return request, customers must provide:

  • Order number
  • Product name
  • Reason for return
  • Clear product images
  • Packaging images
  • Delivery label image (if required)

Failure to provide proper details may result in rejection of the return request.

3. Conditions for Accepting Returns

Returned products must satisfy the following conditions:

  • Product must be unused
  • Product must be unopened
  • Original packaging must be intact
  • Product seal must not be broken
  • Invoice or order proof must be available
  • Product must not be damaged by customer

Fitness Wala Adda reserves the right to reject returns that do not meet the above criteria.

4. Non-Returnable Products

The following products are strictly non-returnable due to hygiene and safety reasons:

  • Opened dry fruits
  • Opened grocery items
  • Opened achar (pickle) products
  • Opened nutrition products
  • Consumed products
  • Partially used products
  • Products without original packaging
  • Products damaged after delivery
  • Products returned after 24 hours
  • Items purchased under clearance or special offers

No return, replacement, or refund shall be provided for such items.

5. Replacement Policy

If a product qualifies for return, Fitness Wala Adda may offer replacement instead of refund. Replacement shall be subject to product availability.

Replacement shall be processed in the following cases:

  • Damaged product received
  • Wrong item delivered
  • Expired product received
  • Missing item in order
  • Manufacturing defect

Replacement processing time may take 3–7 business days after approval.

If replacement product is not available, refund may be processed.

6. Refund Eligibility

Refunds shall be issued only under the following circumstances:

  • Product out of stock after order placement
  • Replacement not available
  • Order cancelled by Fitness Wala Adda
  • Duplicate payment made
  • Order not delivered
  • Verified damaged product (no replacement available)

Refund approval shall be at the sole discretion of Fitness Wala Adda.

7. Refund Process

Once a refund is approved, the amount shall be processed through the original payment method.

Refund timelines:

  • UPI / Wallet: 3–7 business days
  • Debit/Credit Card: 5–10 business days
  • Net Banking: 5–10 business days
  • COD Orders: Bank transfer within 7–15 business days

Customers must provide bank details for COD refunds.

Shipping charges and convenience fees are non-refundable unless the return is due to company error.

8. Order Cancellation Policy

Customers may request order cancellation only before order dispatch. Once the order is shipped, cancellation may not be possible.

Fitness Wala Adda reserves the right to cancel orders in the following cases:

  • Product unavailable
  • Incorrect pricing
  • Suspicious transaction
  • Incomplete address
  • Payment failure
  • Operational issues

Refund shall be processed for prepaid cancelled orders.

9. Return Shipping

In case of approved return:

  • Fitness Wala Adda may arrange pickup, or
  • Customer may be asked to self-ship the product

If self-shipped:

  • Product must be properly packed
  • Tracking details must be shared
  • Shipping cost may be reimbursed (if approved)

Fitness Wala Adda is not responsible for products lost during return transit.

10. Refusal of Delivery

If customer refuses delivery without valid reason:

  • Order may not be eligible for refund
  • Shipping charges may be deducted
  • COD customers may be restricted from future orders

Repeated refusal may result in permanent blocking.

11. Damaged During Delivery

Customers must inspect product at time of delivery. If packaging appears damaged:

  • Do not accept the delivery, OR
  • Record video while opening package

Fitness Wala Adda may request unboxing video for claim verification.

Claims without proof may be rejected.

12. Fraud Prevention

Fitness Wala Adda reserves the right to deny returns or refunds in case of suspected fraud, including:

  • False damage claims
  • Frequent return requests
  • Misuse of return policy
  • Returning used products
  • Fake complaints

Such cases may result in account suspension and legal action under applicable Indian cyber laws.

13. Limitation of Liability

Fitness Wala Adda shall not be liable for:

  • Taste preference issues
  • Customer dissatisfaction after use
  • Allergic reactions
  • Improper storage by customer
  • Delay in refund by bank
  • Courier delays

Products are used at customer’s own risk.

14. Compliance with Indian Laws

This Refund & Returns Policy is drafted in accordance with:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000
  • Indian Contract Act, 1872

All disputes shall be governed by applicable Indian laws.

15. Jurisdiction

Any disputes related to refunds, returns, or cancellations shall be subject to the exclusive jurisdiction of competent courts located in Haryana, India.

16. Modification of Policy

Fitness Wala Adda reserves the right to update or modify this Refund & Returns Policy at any time. Changes shall be effective immediately upon posting on the Website.

Continued use of the Website shall constitute acceptance of the updated policy.

17. Contact Information

For refund and return related queries, contact:

Fitness Wala Adda
Website: https://myfitnessadda.online/
Email: info@myftinessadda.online
Phone: [Insert Phone]
Address: Haryana, India